Front Office and Reservations Receptionist at Parquemar

Do you love guest contact, stay organized, and keep an overview behind the scenes? Then you are exactly who we are looking for! For our holiday apartment complex in Cala d'Or, Mallorca, we are looking for a reliable Front Office and Reservations Receptionist to join our team immediately. Parquemar, located directly on the coast, opened in 1973 and features 150 holiday apartments and a restaurant. We offer a place of peace, excellent service, and a harmonious guest experience from April to October.

As part of our reception team, you will combine front office duties with reservation management. Your responsibilities include:
• Welcoming and assisting guests at the front office, including check-in, check-out, and providing information during their stay.
• Processing reservations and maintaining our booking systems.
• Providing excellent customer support via phone and email.
• Handling cash management, daily closings, and billing.
• Managing guest feedback and complaints professionally.
• Coordinating closely with housekeeping, maintenance, gastronomy, and management.
• Analyzing and optimizing the current reservation system while assisting in the implementation of a new hotel management system (PMS, CRS, Channel Manager).
• Monitoring occupancy rates and managing online reviews.

To succeed in this role, you should bring the following qualifications:
• At least 3 years of professional experience in reception, reservations, or a similar role.
• A completed education in tourism, hospitality, or a related field.
• Strong language skills: high proficiency in Spanish and German (B2-C2), and intermediate English (B1-B2). Additional languages are a plus.
• Solid knowledge of MS Office and hotel software (PMS/CRS).
• Outstanding communication skills and a strong service orientation.
• A structured, proactive approach to work and excellent organizational talent.
• Willingness to work early and late shifts.
• Current residence in the southeast of Mallorca.

What you can expect from us:
• A beautiful workplace in a well-maintained complex in a prime location directly by the sea.
• An international guest base with a strong German-speaking share.
• Varied daily tasks balancing front office and back-office duties.
• A well-coordinated team and a dynamic working environment.
• A seasonal contract (40 hours/week) under the hospitality collective agreement, with the perspective of a year-round permanent position.
• Free meals during your working hours.

We are looking for a dedicated hospitality professional who thinks ahead, takes responsibility, and is eager to develop processes without losing sight of what already works well. Does this sound like you? Then send your CV to office@parquemar.com.